Computer literacy has increased significantly over the past years due to the fact that computers have become something that most employees have to operate in their everyday routine. Computers and high-speed internet can be found in most, if not all, modern business establishments such as call centre agencies. In call centres, there are a lot of workstations, each with its own operator, phone, computer, and internet connection. Long hours in front of a computer coupled with a high speed internet connection can be dull and boring. Oftentimes, agents will get distracted and resort to online games or social media sites to pass the time therefore not being productive.

For companies with this kind of problem, it is advisable to utilize remote desktop monitoring to keep track of the individual terminal server sessions at any given time. Remote desktop monitoring is accessing a workstation computer by the administrator usinganother computer through the network and lets you see the current activities in real time. Terminal server sessions simply refer to all activities from the time of log-in to log-out. Administrators who use remote desktop monitoring are able to regulate not just one, but multiple terminal server sessions at a time, decreasing distractions and therefore increase productivity.

This article was submitted by RDPSoft Company; providing software that helps in monitoring remote desktopsessions.